The latest meeting with the transport minister, Claire Perry and Govia executives took place yesterday in parliament.

Anne made strong representations on the poor service commuters are still experiencing, and asked difficult questions on compensation, flooding in Farringdon and delays, among others.

During a heated discussion with executives, Anne stressed that although changes in delay repayments were welcomed, not ‘enough was being done to compensate passengers who are constantly experiencing delays of over 20 minutes, but under the 30 minutes threshold.’ Commuters are entitled to compensation if their train is delayed by over 30 minutes.

Anne said, ‘I will be keeping up the pressure on Govia. Residents are still experiencing a poor service which is simply not good enough for the money they are paying.’