Commuters compensation scheme

28th January 2015

Anne Main has welcomed the new compensation scheme announced by Govia, which will be paid to passengers who have experienced delays to their service.The announcement was made following Anne’s meeting with the Chief Executive of Govia and the Transport Secretary.

The St Albans MP said, ‘I am pleased the Chief Executive took on board my concerns about the unsatisfactory level of compensation being awarded to passengers. Local residents have experienced major disruptions to their daily commute which wasn’t suitably recognised in the existing scheme.

‘At the meeting with the Transport Secretary, I made it very clear that passengers were suffering. I welcome the action taken by Govia that will reinstate the old, more generous compensation scheme from Sunday 1st February.

‘This is a small step towards rectifying some of the many concerns that were brought to my attention from constituents. Passengers who commute on a regular basis have been hit hard because of the major disruptions to the service and difficulties with communications.

‘I look forward to a further meeting next week with the minister and Govia officials where I will continue to push for improvements, and the “meet the managers” sessions in the coming months.’

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