Transport Secretary and Govia Meeting

20th January 2015

Following major disruptions to passenger services, Anne Main led a delegation of MPs to meet with the Transport Secretary, Patrick McLoughlin, and Govia Chief Executive, Charles Horton. The St Albans MP said ‘this was the first in a series of meetings with ministers and the new franchise owners after my commuters told me they wanted action.’

‘Since Govia took over, my office has been inundated with complaints. With fares up and performance down, commuters have been subjected to unacceptable delays that have been poorly communicated’ said Anne.

‘I raised many issues with Mr McLoughlin and the Chief Exec, including compensation, communication, staff training and driver numbers. The dreadful commuter experience of the last few months simply cannot continue.

‘Govia are aware that they are facing difficulties with the knock-on effects to the service from London Bridge, however, this is not an excuse for the general poor performance. There are things Govia could be doing to improve communication and staff training as we speak.

‘Today was a positive meeting. I am pleased that Mr Horton has committed to improving the passengers’ experience and to listen to their concerns. They will soon be starting “meet the manager” sessions where commuters can voice their problems directly to the Govia hierarchy. I urge all my constituents who have experienced problems to make their views known.’


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